Appointments

Booking one to two weeks in advance is recommended to secure your best choice of appointment dates and times. Please inform us at the time of booking if you are planning to share your experience at the spa with a companion so we can match your schedules accordingly. A valid major credit card number is required at the time of booking to confirm your reservation. Every effort will be made to accommodate your request for a therapist.

Cancellations

24-hours notice is required to cancel or reschedule a single service.
48-hours notice to cancel or reschedule a Retreat Package.
Please understand that you will be charged 50% of each service price if you change your appointment without the minimum notice.

Late Arrival

In order to provide services in a timely manner, we ask that you arrive approximately 10 minutes before scheduled appointment to handle any necessary paperwork if you are a first time client.To avoid disappointment, please be on time. Late arrival will result in a shortened or rescheduled appointment with applicable charges.

Environment

Please help us preserve a tranquil environment by lowering your voice and turning off your cell phone. By law, smoking is not permitted in the building.

What to wear

A robe, footwear and a space to store your belongings is provided.

Ritual MedSpa is not responsible for lost or misplaced items. Valuables are best left at home.

What to bring

Almost everything you need is here: shampoo, conditioner, body wash and hairdryers. Please remember to bring your hairbrush, cosmetics and any other toiletries you may need. During your treatment your body will be professional draped. Disposable underwear is provided for some body treatments.

Gift Certificates

If you receive a Gift Certificates for a package or service that you don’t want, you may use its dollar value towards any product or service you would like. However, it cannot be redeemed for cash. Remainders on Gift Certificates can be applied to future visits or used to purchase After Spa Care products. They are non-refundable and must be presented at the time of appointment and will not be replaced if stolen or lost. Gift Certificates do not include gratuities and cannot be used for this purpose.

Health

It is important that the health information that you provide to our Registered Massage Therapists is complete and accurate. Please advise us of any relevant health conditions so that our Spa Care Experts can offer an experience tailored to your specific needs.

Parking

Free parking available.

Gratuities

Gratuities are appreciated.

Payments accepted

Cash, Credit Card & Interac